Terms and Conditions of Business

RJB Services

 

1. Where to find information about us and our services.

You can find everything you need to know about us, RJB Services, and our services on our website. We will also confirm the key information to you in writing before you order, either by email or on paper.

2. When you buy from us, you are agreeing that:

• We only accept orders when we have checked and confirmed them in writing. Sometimes, we reject orders.
• We charge you in accordance with any agreed, written order.
• We can charge interest on late payments.
• We pass on increases in VAT.
• We are not responsible for delays outside our control.
• We are not responsible for other providers of goods or services.
• You are responsible for making sure your requirements are accurate.
• We can still charge you if you don't give us some or all of the information we need but we are still required to, or do, provide the services.
• You can end an on-going contract.
• You have rights if there is something wrong with your service.
• We can change the services.
• We can suspend supply.
• We can withdraw services.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

3. We only accept orders when we have checked and confirmed them.

We will contact you to confirm we have received your order and will then contact you again to confirm whether we have accepted it.

4. Sometimes we reject orders.

Sometimes we reject orders, for example because we are not able to provide some or all of the requested services. When this happens, we will let you know as soon as possible and refund any sums you have paid.

5. We charge you in accordance with any agreed, written order. This may be before or after we provide the service, or may be a combination of these.

However, for some services we take payment at regular intervals, as may be explained to you during the order process.

6. We charge interest on late payments.

If we are unable to collect any payment you owe us, we can charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

7. We pass on increases in VAT.

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

8. We are not responsible for delays outside our control.

If our supply of your service is delayed by an event outside our control, for example (but without limitation) due to your actions or omissions or those of a third party, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can end the contract (see below) and receive a refund for any services you have paid for in advance, but not received.

9. We are not responsible for other providers of goods or services.

We are not responsible for any other provider of goods or services, including (without limitation) if they interact with or complement our services.

10. You are responsible for making sure your requirements are full and accurate.

If we have asked you for your requirements relating to the service, you are responsible for making sure those requirements are full and accurate. We will not be liable to you to the extent they are not.

11. We can still charge you if you don't give us some or all of the information we need but we are still required to, or do, provide the services.

We can charge you additional sums if you don't give us information we have asked for about how we can provide the service or if you do not do preparatory work to prepare for the services, as agreed with us.

12. You have a legal right to change your mind.

For most of our services, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

• You lose the right to cancel any service (or any part of it) when it has been completed (and you must pay for any services provided up to the time you cancel).
• You cannot cancel a booking for the services of a third party, within ten working days.

13. How to let us know and what happens next. If you change your mind, please send us an e-mail at richard@rjbservices.co.uk. We will refund you the appropriate amount as soon as possible and within 14 days of you telling us you have changed your mind. We will refund you by the method you used for payment. We do not charge a fee for the refund.
14. You have rights if there is something wrong with our service.

If you think there is something wrong with our service, you must contact us. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.citizensadvice.org.uk. Remember, too, that you have several options for resolving disputes with us.

 

 

Summary of your key legal rights As your product is services, the Consumer Rights Act 2015 says: ·         You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we can't fix it. ·         If a price hasn't been agreed upfront, what you are asked to pay must be reasonable. ·         If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

15. We can change the services.
    a) Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements. These are changes that don't affect your use of the service.
  
  b) We can suspend supply (and you have rights if we do).
  c) We can suspend the supply of a service. We can do this to:

• deal with technical problems, or make minor technical changes; or
• update the service to reflect changes in relevant laws and regulatory requirements.
  
  d) We can withdraw services.

We can stop providing a service. We will let you know at least 14 days in advance and will refund any sums you have paid in advance for services which won't be provided.

         e) We can end our contract with you.

We can end our contract with you for a service and claim any compensation due to us if:

• you do not make any payment to us when it is due and you still don't make payment within seven days of our reminding you that payment is due; and/or
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service.

16. We do not compensate you for all losses caused by us or our services.

We are responsible for losses you suffer caused by us breaking this contract, unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section above called “We are not responsible for delays outside our control”.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.
• A business loss. It relates to your use of a service for the purposes of your trade, business, craft or profession.

17. We use your personal data as set out in our Privacy Notice.

How we use any personal data you give us is set out in our Privacy Notice which can be found on our website.

18. You have several options for resolving disputes with us:

Our complaints policy. We will do our best to resolve any problems you have with us or our services.

1. Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with the outcome, you can still go to court.
2. You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

19. Other important terms apply to our contract:

1. You can only transfer your contract with us to someone else if we agree to this in writing.
2. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
3. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
4. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that doesn’t mean we can't do it later.